Amazon Seller Central Account
Management Services
Tess Core LLC supports third-party Amazon sellers with listings, inventory and FBA shipments, orders, returns and refunds, advertising, pricing and promotions, Account Health, Seller Support cases, appeals, buyer messaging, Brand Analytics and A+ Content. Direct account work is performed only after seller authorization and within the permissions available to our service and granted for the engagement. Sellers retain account ownership and final decision-making authority.
Seller Central Services We Support
Our services are delivered according to each seller's authorized scope and assigned Seller Central permissions.
Listings and Catalog
Listing creation/editing, catalog updates, variations, flat-file uploads, images, videos, and content coordination.
Inventory and FBA
Inventory monitoring, replenishment support, FBA shipment preparation/coordination, stranded-inventory review, and fulfillment issue follow-up.
Orders, Returns and Refunds
Authorized order monitoring, return request review, refund coordination, fulfillment-issue support, and case management.
Amazon Advertising
Campaign setup, keyword/product targeting, bid and budget monitoring, optimization, and reporting within seller-approved scope.
Pricing and Promotions
Seller-approved pricing changes, coupons, promotions, and discounts within the agreed limits.
Account Health and Support
Notification monitoring, performance indicators, Seller Support cases, evidence collection, and appeal preparation.
Buyer Messaging
Permitted order-related communication through authorized Amazon tools.
Brand Analytics and A+ Content
Brand Analytics analysis, performance insights, and A+ Content support where the seller's account and permissions allow.
Orders, Returns & Refunds Support
Tess Core LLC helps sellers monitor orders, review return requests and coordinate or process authorized refunds. Work follows the agreed service scope, seller instructions, applicable marketplace workflows and the permissions actually granted.
Order Management
We review order status, identify fulfillment-related issues, coordinate seller-approved follow-up and manage related Seller Support cases. We use the order records necessary to investigate and complete the assigned task.
Returns
We review return requests and their status, coordinate next steps under the seller's return instructions, and take permitted actions when authorized. Buyer communication is handled through the appropriate Amazon workflow where access is available.
Refunds
We review refund-related requests and order details, obtain seller approval where required, and process refunds only when our granted permissions allow it. Refund actions remain within the seller's documented instructions and approval limits; exceptions are escalated to the seller.
Why Direct Access Is Needed
Access to relevant order, return and refund functions is needed to inspect the affected transaction, check its current status and carry out the seller-authorized action inside Seller Central. We use only the information needed for that task. Buyer personal information is accessed only when necessary and permitted.
How We Work
Our services are delivered according to each seller's authorized scope and assigned Seller Central permissions.
Service Assessment
Identify the seller's operational needs, marketplaces, deliverables, and required Seller Central functions.
Seller Authorization
The seller authorizes Tess Core LLC through Amazon's official Solution Provider process and grants the permissions required for the contracted services.
Employee Assignment
Assign individual access and only the permissions required for each employee's responsibilities.
Authorized Execution
Perform agreed tasks, record material actions, and seek seller approval where required.
Reporting and Review
Report activity, exceptions, and performance at the agreed frequency.
Offboarding
Coordinate removal of service and employee access and delete retained files according to the applicable retention policy.
Our Team
Four Tess Core LLC employees are authorized to access Amazon information when required for assigned client services. Access is limited according to each employee's responsibilities.
MD Shahriar Sakib
Owner and Amazon E-Commerce Specialist
Edris Ahmed Tonmoy
Amazon Inventory Management Specialist
MD Sohanur Rahaman
Amazon Advertising Specialist
MD Mahfuzur Rahman
Account Health and Seller Support Specialist
Security Summary
Tess Core LLC limits Amazon information access to four authorized employees. Each employee uses an individual authorized identity and receives only the permissions required for assigned responsibilities.
Why Choose Tess Core LLC
Authorized Account Support
We perform only client-authorized services using the Seller Central permissions required for the engagement.
Specialized Responsibilities
Account operations, inventory, advertising, Account Health, and Seller Support tasks are assigned to employees with defined responsibilities.
Documented Communication
Material activities, cases, campaigns, issues, and recommendations are communicated through agreed reporting processes.
Seller Control
Sellers retain ownership, decision-making authority, and the ability to revoke access.
Information Protection
MFA, encrypted devices, credential management, access controls, and retention procedures help protect seller information.
Tess Core LLC does not guarantee sales, rankings, advertising performance, policy acceptance, listing activation, appeal acceptance, account reinstatement, Brand Registry approval, or any particular Amazon decision. Results vary based on product, category, price, budget, competition, marketplace conditions, seller decisions, and Amazon systems.