AMAZON SELLER CENTRAL SUPPORT FAQ
Frequently Asked Questions
Learn how Tess Core LLC provides authorized Amazon Seller Central account management services, manages employee access, protects Amazon information, and works with sellers.
Company and Services
Tess Core LLC is an independent Amazon-focused eCommerce service provider. We support third-party sellers with authorized Seller Central account management services, including listings, inventory and FBA operations, orders, returns, advertising, pricing, promotions, Account Health, Seller Support cases, appeals, buyer messaging, Brand Analytics, and A+ Content.
No. Tess Core LLC is an independent third-party service provider and is not Amazon. References to Amazon and Seller Central describe the platforms for which we provide client-authorized services and do not imply endorsement by Amazon.
Services may include listing and catalog management, flat-file uploads, inventory monitoring, FBA shipment support, order management, returns and refund coordination, advertising, pricing, coupons and promotions, Account Health monitoring, Seller Support cases, appeals and reinstatement assistance, buyer messaging, Brand Analytics, A+ Content, and reporting. The exact scope is defined in the applicable agreement.
No. Tess Core LLC does not guarantee sales, revenue, rankings, conversion rates, advertising performance, ROAS, policy acceptance, listing activation, appeal acceptance, account reinstatement, Brand Registry approval, or any particular Amazon decision. Results vary based on multiple seller, product, market, and platform factors.
Seller Authorization and Access
Sellers authorize Tess Core LLC through Amazon's official Solution Provider authorization process. The seller reviews and grants the Seller Central permissions required for the contracted services.
No. Tess Core LLC does not request a seller's primary Seller Central password. Access is obtained through Amazon's official authorization and permission processes.
We request only the permissions necessary for services included in the seller's agreed scope. Requirements differ for listings, inventory, FBA shipments, advertising, Account Health, cases, orders, returns, messaging, pricing, promotions, analytics, and brand content.
No. Access is assigned according to each employee's responsibilities and limited to the minimum permission level needed. Administrator access is requested only when a contracted function cannot be performed with a lower level.
Yes. Sellers retain ownership and final control and may revoke Tess Core LLC's authorization through Amazon. Sellers may also contact us to coordinate service termination and applicable data deletion.
Authorized Team
Four employees may access Amazon information when required: MD Shahriar Sakib - Owner and Amazon E-Commerce Specialist; Edris Ahmed Tonmoy - Amazon Inventory Management Specialist; MD Sohanur Rahaman - Amazon Advertising Specialist; and MD Mahfuzur Rahman - Account Health and Seller Support Specialist.
No. Tess Core LLC does not provide Seller Central access or Amazon information to independent contractors or freelancers. Access is restricted to authorized employees.
No. Each authorized employee uses an individual Amazon-authorized identity where supported. Seller Central access and authentication methods are not shared between employees.
Security and Data Handling
Safeguards include role-based access, individual employee identities, MFA, encrypted password management, BitLocker or equivalent full-disk encryption, password-protected computers, screen locking, security updates, endpoint protection, access reviews, and access-revocation procedures.
We may download Seller Central reports and operational files when necessary to provide contracted services. Downloads are limited to information required for the assigned task.
Downloaded Amazon information is stored only on encrypted computers used by authorized employees. Files are not intentionally stored on public computers, public file-sharing locations, personal accounts, or unauthorized devices.
Tess Core LLC does not sell Amazon information, share one seller's information with another seller, or use it for unrelated commercial purposes. We do not provide it to contractors, freelancers, or unrelated companies, except when legally required.
When an engagement ends, applicable Seller Central access is revoked and downloaded Amazon information is securely deleted from authorized employee computers within 30 days, unless longer retention is legally required or necessary for an active client-authorized matter.
The employee's applicable Seller Central, password-manager, device, and business-system access is removed. Locally stored client files are reviewed and deleted according to our access and retention procedures.
Orders and Buyer Information
Order information may be accessed when a seller authorizes us to monitor orders, address fulfillment issues, review cancellations, coordinate returns or refunds, prepare reports, or manage order-related Seller Support cases.
Buyer information is used only for the client-authorized order, return, refund, or customer-service task for which access is required. It is not used for external advertising, unrelated marketing, or services for another seller.
Authorized employees may respond to permitted product, order, delivery, return, or customer-service messages. Communications follow the seller's instructions and applicable Amazon communication policies. Sensitive matters are escalated to the seller.
Refunds are processed or coordinated only when included in the engagement and appropriately authorized. Material or unusual refund decisions may be escalated to the seller before action.
Account Health, Cases and Appeals
We review applicable Account Health notifications and performance indicators, identify operational issues, prepare recommended actions, and communicate urgent matters. Amazon retains sole authority over Account Health and enforcement decisions.
Yes. When authorized, Tess Core LLC may create, monitor, and respond to cases concerning listings, inventory, FBA shipments, orders, account operations, and other contracted matters.
We may review notices, collect information, prepare corrective and preventive actions, draft appeals, and submit seller-approved appeals when included in the engagement. We do not guarantee appeal acceptance, listing reactivation, or reinstatement.
Pricing, Advertising and Approval
We may monitor Pricing Health and change prices only when pricing management is included in the engagement and the seller has provided authorization or approved pricing rules.
Yes. When authorized, we may create and monitor coupons, promotions, and price discounts using seller-approved products, budgets, discount levels, and campaign periods.
Services may include campaign setup, keyword and product targeting, bid and budget monitoring, search-term analysis, optimization, and reporting. Material budget changes follow the seller's approved strategy.
Depending on the agreement, approval may be required for material pricing changes, advertising budgets, appeals, sensitive-document submissions, unusual refunds, major account settings, or other significant actions.
Ending the Service
Tess Core LLC coordinates the end of assigned services, removes applicable access, stops using the seller's Amazon information, and securely deletes downloaded Amazon information within 30 days, subject to limited legal or active authorized retention requirements.
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General Disclaimer
Information on this page provides a general overview of Tess Core LLC's services and operating practices. Exact service scope, permissions, deliverables, approval requirements, and commercial terms are defined in the applicable client agreement.
Historical case-study results vary by client, product, category, budget, competition, marketplace conditions, and engagement period. No specific performance result or Amazon decision is guaranteed.